This incident is resolved. Between 09:40 and 11:40 GMT, the dashboard, login and chat widget were unavailable for many users because of a DNS issue affecting the digitalgenius.com domain. Ticket processing through helpdesk integrations was not affected. We apologise for the disruption.
Posted Oct 29, 2026 - 11:48 GMT
Update
A fix has been applied. The dashboard, login and chat widget are recovering as DNS changes propagate. Some users may continue to see errors for a short time. We are monitoring.
Posted Oct 29, 2026 - 11:36 GMT
Monitoring
A fix has been applied. The dashboard, login and chat widget are recovering as DNS changes propagate. Some users may continue to see errors for a short time. We are monitoring.
Posted Oct 29, 2026 - 11:34 GMT
Identified
We have identified a DNS issue affecting the digitalgenius.com domain. Since approximately 09:40 GMT, the DigitalGenius dashboard (EU and US) may fail to load or may not let you log in, and the chat widget may fail to load on customer websites. Because of DNS caching, some users are affected while others are not.
Ticket processing through helpdesk integrations and the DigitalGenius API are not affected.
We are working on a fix and will post another update within 30 minutes. If status.digitalgenius.com does not load, this page is also available at https://digitalgenius.statuspage.io.
Posted Oct 29, 2026 - 10:43 GMT
This incident affected: US (Dashboard, Chat Widget) and EU (Dashboard, Chat Widget).