This incident has been resolved. Dashboard logins and ticket analytics have been working normally in both the EU and US regions since 17:36 GMT on 29 October.
Posted Oct 30, 2026 - 07:53 GMT
Monitoring
The DNS caches in our hosting environment have now refreshed in both the EU and US regions, and we have seen no related errors since 17:36 GMT. We are monitoring to confirm the issue is fully resolved. If a login still returns you to the sign-in page, please retry and contact support if it persists.
Posted Oct 29, 2026 - 18:39 GMT
Update
We are still seeing intermittent dashboard login failures and ticket analytics errors in both the EU and US regions. These are caused by DNS caches in our hosting environment that have not yet refreshed after this morning's fix. Retrying the login usually works.
Posted Oct 29, 2026 - 15:27 GMT
Identified
Following this morning's DNS incident, some users may still see intermittent dashboard login failures, where the login returns to the sign-in page, or errors loading ticket analytics. This is caused by DNS caches that have not yet refreshed. Retrying the login usually resolves it. We are working to fully resolve this and will post another update within 60 minutes.
Posted Oct 29, 2026 - 14:36 GMT
This incident affected: US (Dashboard) and EU (Dashboard).